Warranty and Return

Money Back


30 Day Money Back Guarantee

In the unlikely situation that your product is faulty, you can send it back for a refund within 30 days of receiving it. Return shipping reimbursement is unavailable.


Missing Items

Please follow the warranty process:
  1. Contact us [email protected] with your order number
  2. Please send us clear picture of the outer package and the item ( if applicable)
Solutions: 
  1. If we haven't sent the item by mistake, we will resend the missing item/accessory for free within the warranty period.
  2. If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable).
  3. If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees to return the item(s) to our warehouse and to resend a replacement will be covered by customer both ways.


Broke on Arrival

Please follow the warranty process:
  1. Contact us [email protected] with your order number
  2. Please send us clear picture of the outer package and the item ( if applicable)
Solutions: 
  1. If we haven't sent the item by mistake, we will resend the missing item/accessory for free within the warranty period.
  2. If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable).
  3. If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees to return the item(s) to our warehouse and to resend a replacement will be covered by customer both ways.


Free Repair

Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase. Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.


Refunds Notes

In the unlikely situation that your product is faulty, you can send it back for a refund within 30 days of receiving it. Return shipping reimbursement is unavailable.


Technical Support

Reliable, helpful and flexible, nighthawk offers basic technical support over the lifetime of your piece of gear. Buy with confidence and enjoy the support you deserve. support@nighthawkflashlight.com


Size Issues

Please follow the warranty process:
  1. Contact us [email protected] with your order number
  2. Please send clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos/videos should then be submitted to the after sales team. We will provide a reply as soon as possible. Normally it will take 2-3 business days.
Solutions: 
  1. If we shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
  2. If you chose the wrong size ,we will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. You will be responsible for the shipping fees both ways. Please ship the package to the address provided by the after sales team along with the RMA form. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.


Warranty Exemptions

The buyer must pay the reshipping fee to us before the item is authorized for repair. Product degradation through wear and tear, along with breakage during use, is the customer's responsibility and is not covered by warranty.

Note: If the buyer has damaged/misused the item(s), it will immediately void the product's warranty. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
All Nighthawkflashlight.com products are strictly quality controlled prior to dispatch.